People First. Drinks Second.
Beverage Programs
A well-designed beverage program should accomplish several things: it should support the concept and identity of the bar, restaurant, or shop; it should meet the needs of the guest or patron; it should provide sustainable profits for the investors; and it should be reliably executable by the staff and management. Our extensive experience developing and implementing beverage programs for hotels, bars, and restaurants gives us the tools to customize a program for your unique needs.
Staff Training
Great drinks can’t save poor service. Cocktails are just accessories to the human experience, and that ideology permeates our training ethos. Empathetically founded and rooted in the philosophy that people desire connection more than just consumption, our training methodology incorporates a mixture of product information, history, and insight into guest expectations.
Concept Development
A bar is more than just a collection of bottles and paperwork. It’s a statement, an identity, a concept. It’s important to understand how everything fits together: menu direction, food and beverage focus, service style, glassware. You need a hook, a reason for people to visit the first time. We have the ability to draw upon years of concept development experience to help you build the framework for a truly remarkable destination.
Bar Design
Everything has a cost, and few things compound cost like a poorly-laid-out bar. The details truly matter here: the width of the ice bin, the depth of the scupper, the placement of hand sinks, the distance from the top of the backbar to the bottom of the liquor shelves. Great bar design should be ergonomic as well as beautiful. With dozens of bar layouts under our belt, we can help you select and lay out your bar equipment efficiently and effectively, to provide the longest-lasting impact possible.
Management & Leadership Coaching
Great management will deliver profit, maintain staff happiness, and ensure guest satisfaction. Poor management can destroy all your hard work and financial investment. We combine the perspectives and expectations of guests, staff, and ownership to provide coaching focused on results. Time management, menu engineering, cost controls, smart purchasing, empathetic leadership, and more: our coaching system will have your management team and your staff working as one.
Program & Property Audits
We understand the challenges of remotely managing multi-unit operations. Reports and data only go so far to provide insight into an operation. Context is important to truly get the best out of your team. Our wealth of experience auditing, assessing, and remotely managing multi-unit operations lets us quickly identify areas of opportunity, and provide lasting, long-term solutions that are engineered with the guest and the operation in mind.